FAQs

For Families

Do your nannies and babysitters have all checks?

Yes, all of our nannies and babysitters have been screened, interviewed face-to-face and background checked to ensure they have their Working with Children Check (NSW) or Blue Card (QLD), current First Aid certification, impeccable references and at least two years paid experience working with children. When you book a Lovely Nanny or Babysitter you have complete peace of mind that your children are in the very best care.

How do you select your nannies?

All of our nannies and babysitters go through a comprehensive recruitment and selection process before they are engaged by our agency. We meet face-to-face with every nanny or babysitter that applies to work with us and complete a thorough background check that examines their Working with Children Check (NSW) or Blue Card (QLD), First Aid certification, qualifications and references.

How do I book a nanny or babysitter?

If you are looking for a permanent nanny to support your family on an ongoing basis for three months or more, please fill out our permanent nanny enquiry form so that we can get to know your family and understand your needs. We’ll then take you through our personalised, obligation-free consultation to begin the process of finding a Lovely Nanny that will best fit your family.

For temporary care or once-off bookings for a casual nanny, please complete our online booking form or phone us on 1800 665 215.

To book an evening babysitter, please complete our online booking form.

Who pays the nanny?

For casual nannies and babysitter bookings, you pay us a booking fee and pay your temporary nanny or babysitter directly by cash or bank transfer.

For permanent nanny bookings, it’s your choice whether you pay your nanny directly or engage us to provide nanny payroll services. When you use our nanny payroll services, we manage fortnightly wage payments via the ATO portal, pay their 9.5% superannuation and cover workers compensation and public liability insurance.

Most clients choose to use our nanny payroll service to alleviate the stress and burden of managing these aspects of the arrangement.

Do I need to take out insurance?

If you choose to pay your permanent nanny yourself, it is recommended that you cover yourself and your nanny with workers compensation insurance, full public liability insurance and professional indemnity insurance.

If you utilise our nanny payroll service, you are completely covered with workers compensation insurance, full public liability insurance and professional indemnity insurance.

Are there any upfront fees or booking fees?

For casual nannies or babysitters the only fee payable to us is a placement fee as set out in this table.

If you would like us to professionally recruit a permanent nanny that matches your family and needs, we require a $75.00 a non-refundable fee upon engagement and a $300.00 non-refundable recruitment fee upon providing a high quality shortlist of suitable nannies for you to interview. Both of these fees are deducted from your final placement fee.

What happens if we are not happy with our nanny?

We have an incredible track record of happy clients and nannies. Our personalised recruitment approach means you’re matched with the highest quality nannies to suit your family. We also encourage you to trial your preferred nanny to ensure they are a great fit. After the trial is complete, a job offer has been made and the start date is agreed, you have two weeks to change your mind and have us help you find another nanny.

Can we clam the Child Care Benefit and/or the Child Care Rebate when we engage a nanny through you?

Unfortunately, the Australian Government Child Care Benefit (CCB) and Child Care Rebate (CCR) does not apply to nanny services.

What locations within Australia do you service?

We provide a professional nanny service and babysitting service to families in Sydney, Byron Bay, Northern NSW, Gold Coast and Brisbane.