Privacy Policy

Little Lovelies Nannies & Babysitters Pty Ltd (ABN 50 602 296 113)

1. Who We Are

Little Lovelies Nannies & Babysitters (“Little Lovelies”, “we”, “us”, “our”) is an Australian nanny and babysitting agency.

We provide services to families through:

our website, and
our mobile application (“App”)

Our service is agency-led, meaning we carefully match families with suitable nannies and provide ongoing support throughout the booking process.

2. Our Commitment to Your Privacy

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We only collect and use personal information where it is reasonably necessary to provide our services.

3. What Information We Collect

We may collect personal information from clients (families) and nannies.

For Families (Clients)

Name, phone number, email address
Address and booking location details
Information about your children (e.g. ages, care requirements)
Booking history and preferences
Payment details (processed securely via third-party providers)

For Nannies

Name and contact details
Identification and background check information (e.g. Working With Children Check)
Experience, qualifications, and references
Availability and location
Feedback and performance information

Through Our Website and App

Login and account details
Messages and communication within the App
Usage data (e.g. pages viewed, actions taken)
Device and browser information

4. How We Use Your Information

We use personal information to:

Match families with suitable nannies
Manage bookings and scheduling
Facilitate communication between families and nannies
Provide customer support via phone, email, and App chat
Process payments and manage accounts
Improve our services and App functionality
Maintain safety, quality, and compliance standards

We do not use your information for unrelated marketing or sell your data to third parties.

5. When We Share Your Information

We take a minimal and necessary approach to sharing information.

With Nannies

We only share relevant booking details with the nanny assigned to your job. This may include:

first name
booking location
care requirements
contact details (where necessary for the booking)

With Service Providers

We may share limited information with trusted third-party providers who support our business, such as:

payment processors (e.g. Stripe)
IT and hosting providers
customer support tools

These providers are required to keep your information secure and only use it for the services they provide to us.

We Do Not:

sell your personal information
share your data with marketing or telemarketing companies
disclose your information to unrelated third parties

6. Our Website and Mobile App

Our services are delivered through both our website and our App.

When using our App:

You may create a profile and submit personal details
You may communicate with us and your assigned nanny
Booking information is managed within the App

We take reasonable steps to ensure data collected through the App is secure.

7. Marketing Communications

We may occasionally send service-related communications (e.g. booking updates, important information).

If we send marketing communications:

you will have the option to opt out at any time

We do not engage in unsolicited or aggressive marketing practices.

8. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

This includes:

secure systems and platforms
restricted access to information
working with reputable service providers

While we take care to protect your data, no system is completely secure, and we cannot guarantee absolute security.

9. Accessing and Updating Your Information

You may request access to or correction of your personal information at any time.

Please contact us using the details below, and we will respond within a reasonable timeframe.

10. Retention of Information

We retain personal information only for as long as necessary to:

provide our services
comply with legal obligations
resolve disputes

11. Complaints

If you have a concern about how your information has been handled, please contact us.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

‍

Little Lovelies Nannies & Babysitters

‍Email: info@littlelovelies.com.au

Testimonals

Little Lovelies was absolutely wonderful in helping us find a nanny for our 6 month old twin girls to work with us on a permanent basis. Louise at the agency was a pleasure to work with and was so accommodating of us when our needs changed in the middle of our search. All the candidates were thoughtfully chosen, and we appreciated that the agency was so professional and proactive; from the initial vetting and providing a helpful summary of each candidate with their CV to managing communication and providing helpful resources for our family and nanny. We have had such a positive experience and have no hesitation in recommending Little Lovelies to families and nannies alike.

Alexandra, Sydney

Easy online booking system and efficient in communication with nanny/babysitter booking. Very happy experience of booking a casual nanny online.

Huai, Melbourne

Very good service, easy to book through their app. They send you a detailed profile of a nanny, you can choose the nanny again for the next booking. We were very satisfied.

Tereza, Melbourne

Jacqui and her team always go above and beyond in their service and professionalism. We could not recommend Little Lovelies high enough, every sitter we have had our 2 boys have loved!

Tain, Brisbane

Very smooth booking experience from start to finish. Prompt communication from the agency and nanny. Tess was lovely – the kids warmed to her instantly and when we got home the toys and kitchen were cleaned, which was a lovely surprise. Will definitely be booking through Little Lovelies if we need a nanny again!

Emily, Brisbane

Little Lovelies was fantastic to work with. We needed a nanny to join our family on a permanent basis. Jodie quickly found a fantastic nanny Daisy to look after our little one. The care taken with vetting the babysitters was really great, and the whole process was seamless. I'd definitely suggest using their services if you are looking for quality care. Neel and Pat.

Neel, Sydney

After our permanent nanny unexpectedly didn't return from her overseas holiday, we were scrambling for a casual nanny to fill in our fluctuating work schedule. Jacqui was accommodating and came back to us with some good options. Sashi was a very experienced and flexible nanny, and the kids (2yo and 3.5yo) were immediately comfortable around her. We're happy customers – will return.

Behny, Sydney

Little Lovelies is fantastic! I have used the service many times and every babysitter and nanny have been excellent. I am always very comfortable leaving my daughter and always impressed at how quickly Jacqui can find someone even with very little notice. A very happy customer.

Cate, Melbourne

We used Little Lovelies while on holiday in Sydney. Our sitter was on time, professional and very caring with our 5 year old. She even cleaned the kitchen, a nice surprise to return home to!

Sara, Melbourne

Little lovelies were brilliant. We had Jana look after our 6 week old and managed to go on a much needed date night as a result. I was petrified to leave our little one for the first time, but having a semi CV in my inbox and having Jana reach out beforehand really helped.

Natalie, Sydney

Abstract curved stripes in yellow, peach, and green on a light beige background.

Abstract curved stripes in green, peach, and yellow on a beige background.