Privacy Policy

Little Lovelies Nannies & Babysitters Pty Ltd (ABN 50 602 296 113)

1. Who We Are

Little Lovelies Nannies & Babysitters (“Little Lovelies”, “we”, “us”, “our”) is an Australian nanny and babysitting agency.

We provide services to families through:

  • our website, and
  • our mobile application (“App”)

Our service is agency-led, meaning we carefully match families with suitable nannies and provide ongoing support throughout the booking process.

2. Our Commitment to Your Privacy

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We only collect and use personal information where it is reasonably necessary to provide our services.

3. What Information We Collect

We may collect personal information from clients (families) and nannies.

For Families (Clients)

  • Name, phone number, email address
  • Address and booking location details
  • Information about your children (e.g. ages, care requirements)
  • Booking history and preferences
  • Payment details (processed securely via third-party providers)

For Nannies

  • Name and contact details
  • Identification and background check information (e.g. Working With Children Check)
  • Experience, qualifications, and references
  • Availability and location
  • Feedback and performance information

Through Our Website and App

  • Login and account details
  • Messages and communication within the App
  • Usage data (e.g. pages viewed, actions taken)
  • Device and browser information

4. How We Use Your Information

We use personal information to:

  • Match families with suitable nannies
  • Manage bookings and scheduling
  • Facilitate communication between families and nannies
  • Provide customer support via phone, email, and App chat
  • Process payments and manage accounts
  • Improve our services and App functionality
  • Maintain safety, quality, and compliance standards

We do not use your information for unrelated marketing or sell your data to third parties.

5. When We Share Your Information

We take a minimal and necessary approach to sharing information.

With Nannies

We only share relevant booking details with the nanny assigned to your job. This may include:

  • first name
  • booking location
  • care requirements
  • contact details (where necessary for the booking)

With Service Providers

We may share limited information with trusted third-party providers who support our business, such as:

  • payment processors (e.g. Stripe)
  • IT and hosting providers
  • customer support tools

These providers are required to keep your information secure and only use it for the services they provide to us.

We Do Not:

  • sell your personal information
  • share your data with marketing or telemarketing companies
  • disclose your information to unrelated third parties

6. Our Website and Mobile App

Our services are delivered through both our website and our App.

When using our App:

  • You may create a profile and submit personal details
  • You may communicate with us and your assigned nanny
  • Booking information is managed within the App

We take reasonable steps to ensure data collected through the App is secure.

7. Marketing Communications

We may occasionally send service-related communications (e.g. booking updates, important information).

If we send marketing communications:

  • you will have the option to opt out at any time

We do not engage in unsolicited or aggressive marketing practices.

8. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

This includes:

  • secure systems and platforms
  • restricted access to information
  • working with reputable service providers

While we take care to protect your data, no system is completely secure, and we cannot guarantee absolute security.

9. Accessing and Updating Your Information

You may request access to or correction of your personal information at any time.

Please contact us using the details below, and we will respond within a reasonable timeframe.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • provide our services
  • comply with legal obligations
  • resolve disputes

11. Complaints

If you have a concern about how your information has been handled, please contact us.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Little Lovelies Nannies & Babysitters
Email: